A pregnant lady and her husband had been looking for strollers at Goal when she says they had been unceremoniously kicked out of the shop by staff. The workers, she says, claimed they had been “attempting to steal.”

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Alexa Fernandez (@alexan.fernandez) reported the small print of this disagreeable interplay in a TikTok video. Within the caption, she known as out the shop and tagged a number of stroller firms. 

“So I’m presently at a Goal, and I’m being handled like a legal … as a result of I needed to check any of those [strollers],” the pregnant lady says. 

The anticipating mom claims that she had been to a different Goal location the night time earlier than this disagreeable incident. She says that she merely needed to check the numerous options of the stroller. This appeared an affordable request to her since she was making “a thousand-dollar buy.” 

In keeping with Fernandez, there was no drawback when she requested an worker to untie the safety zip-ties on the first retailer. However the identical request didn’t go over properly at a special location. 

Fernandez says she and her husband had been analyzing a mannequin that wasn’t obtainable on the first retailer. However when she requested for a supervisor to undo the safety ties, he was instantly impolite. 

“‘We don’t do this right here,’” he allegedly informed the couple. It didn’t assist issues when Fernandez talked about that Goal staff on the different retailer had been completely happy to oblige the request.

Given the unhelpful angle of the worker, Fernandez says she and her husband determined to do their finest to check the stroller with out having it untied. At this level, issues escalated. 

Goal staff encompass pregnant lady

The subsequent factor she knew, she says they had been surrounded by a number of staff from the shop.

“They despatched an asset [protection] supervisor over. And she or he’s like, ‘Hey, we bought phrase that you just’re attempting to steal these strollers,’” Fernandez says. 

Fernandez’s husband identified the absurdity of his pregnant spouse working out of the Goal retailer with a stolen stroller in tow, she recollects. However this didn’t appear to matter.

At this level, she says the asset safety supervisor accused the couple of untying a number of strollers. However Fernandez maintains that they had already been untied earlier than the couple bought there. 

One other affiliate came visiting, additionally insinuating that the couple was trying to steal a stroller. 

“‘You possibly can’t contact them,’” she recollects the second worker telling them, earlier than allegedly including that in the event that they didn’t comply, they’d be “escorted off the premises like widespread criminals.”

Quickly, a 3rd worker joined the interplay. Fernandez says at this level she began to get emotional.

She says she reiterated to all three staff that she was simply attempting to have a look at the strollers, nothing extra. They then requested her to go away the shop as a result of she was “breaking the foundations.”

@alexan.fernandez Replying to @Laura Testing strollers ought to be regular and often is, however apparently this @Goal had another opinions. @Mockingbird – Child Gear @Evenflo Child @graco child #pregnanttiktok #pregnancyjourney #strollerresearch #firsttimemom ♬ unique sound – Alexa | Pregnant FTM 🩵

Fernandez says she pushed again, asking what guidelines she had damaged, however was not given a solution. The pregnant lady provides that she was delivered to tears by these Goal staff. 

When she bought again house with no stroller, she says she determined to name the primary Goal retailer, the place the workers had been extra useful. They helped her file an official grievance with the district supervisor and allegedly knowledgeable her there was no purpose she ought to have been handled the best way she had been handled. 

“Goal, that you must do higher as a result of dad and mom love Goal registries and are clearly huge supporters. … We’re attempting to purchase a stroller from you,” she pleads.  

Blended reactions from viewers

The TikTok put up garnered 325,600 views and began up a debate within the feedback part. Some viewers thought the purchasers had an unreasonable request, whereas others believed the shop staff had been out of line. 

“Take a look at them? Woman, purchase it and for those who don’t prefer it, return it omg,” one particular person stated. 

“Woman, no pregnant lady, and particularly a pregnant lady with different youngsters, needs to spend cash on a stroller solely to see afterwards that it’s not what we wish and should make the journey again to return it and proceed the cycle till we discover one we like,” another person argued. 

“THAT Goal and THOSE staff have to do higher. That was so pointless on their half,” one other commenter stated. 

A number of viewers prompt the pregnant lady ditch Goal altogether and take a look at a higher-end retailer the place staff can be extra useful. Fernandez wrote that she had already tried Nordstrom, the place she says she obtained glorious customer support. Nevertheless, she says, she had stored up her search as a result of the strollers there have been way more costly. 

Commenters additionally prompt she file a grievance with Goal’s company workplace. 

The Each day Dot reached out to Fernandez and Goal through e-mail for additional updates on the matter. 

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