“There was something stuck to my door that said they were charging my room $500 for smoking.”

A lady says her journey to New York City ended with a $500 cost she didn’t deserve—and she or he’s not alone.

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TikToker @rhayleicy accused the M Social Times Square Hotel of falsely billing her for smoking in her room, despite the fact that she says she wasn’t there when the alleged incident occurred. Other vacationers have shared related tales on-line, alleging the resort additionally charged them after they hadn’t smoked of their rooms.

The girl recorded a video in her room on the M Social Times Square Hotel detailing what simply occurred. She defined that she and her journey companion returned after being out all day to discover a discover on her door.

She advised viewers, “We were gone today for all day and we came back around 5 p.m. to find something stuck to my door that said they were charging my room $500 for smoking […] We weren’t even in the room.”

She added that the resort’s supervisor refused to examine entry logs or safety footage, even after she supplied picture proof with timestamps that they hadn’t been within the room on the time. The TikToker mentioned that the supervisor insisted it was the tip of the dialogue. They advised her to dispute it together with her financial institution.

@rhayleicy watch out for this resort rip-off!!!! The worst expertise ive ever had at a resort #msocialtimessquare #hotelnyc #hotelscam #nyc ♬ som unique – Rhay

At the tip of her video, @rhayleicy shared screenshots of different opinions describing related experiences. One traveler posted on Facebook that the resort hit them with the $500 smoking cost regardless of being non-smokers.

Another Facebook commenter mentioned, “This just happened to me. We were not even in the room at the time they claim we were smoking there. I asked to review key card logs, to have someone inspect the room, have time stamped photos proving we werent even there and management refused any of it, said this was final, to dispute with credit card.”

A one-star TripAdvisor reviewer mentioned the resort charged them after they ordered room service.

“While we were eating our food (pizza literally in hand), we received a phone call from the telephone in our room. When I went to answer, I was greeted by a hotel employee who accused us of vaping or smoking in the room, saying that a sensor had gone off and alerted them of there being vape or smoke-like substances in the air.”

They added that the entrance desk confirmed them a graph produced by a third-party system referred to as Rest, which allegedly detects smoke particles. The visitor mentioned the printout regarded meaningless, and that employees admitted many reviewers had posted about related fees.

Meanwhile, on Instagram, of us seen one thing uncommon: the resort’s web page seemed to be locking down its feedback by hiding destructive responses.

When toggled, dozens of hidden replies appeared, many referencing the alleged rip-off and warning about future lawsuits. Although Instagram makes it simple to unhide these feedback, informal customers may miss them at first look.

M Social Times Square Hotel responds

The resort’s basic supervisor replied to the above-mentioned TripAdvisor assessment, insisting the sensors had been correct.

According to the response, “The device in your room collected and analyzed smoke particles from your room and confirmed they were smoke particles that violate the hotel and NYC indoor smoking policy, which is why you were charged.”

The supervisor additionally wrote that the detectors may distinguish between smoke and different substances, akin to steam or hairspray. However, a number of reviewers mentioned the resort accused them after they used a blow dryer or had been out of the room.

@rhayleicy and M Social New York Times Square didn’t reply instantly to the Daily Dot’s request for remark by way of TikTok remark and Instagram DM, respectively.

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