A Texas Roadhouse buyer calls out two managers of the Walpole, Mass. location after she discovered staples in one of many rolls.

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What did the managers say concerning the staples?

In a video with over 3.1 million views, TikToker Maya (@maymonayy) says that she was eating at Texas Roadhouse when her six-year-old sister bit into one of many rolls.

Maya recounts her little sister saying, “Ouch! There’s something hard in here.”

Maya and her mom examine the roll and uncover a number of unused staples baked into the bread.

They rapidly name over the supervisor, who apologizes and provides to comp their full meal. The TikToker remembers that the supervisor stated that the staples may have been unintentionally combined into the bread when the bag was opened within the kitchen.

However, once they get their test, they discover that solely one of many meals was comped.

A second supervisor confronts the desk and asks the friends how the staples received into the bread.

“She goes, ‘Well, this is a staple-free premise. So we don’t have no staples,’” Maya says, noting that she noticed staples on a stack of paperwork at a close-by desk and on the restaurant’s bulletin board.

@maymonayy @Texas Roadhouse @Texasroadhouseme @Texas Roadhouse this y’all staff???#texasroadhouse #texasroadhousewalpole ♬ unique sound – ˗ˏˋ maya ˊˎ˗

In a clip of the interplay, the second supervisor insists that she received’t comp the remainder of the meal, though the primary supervisor made that promise.

“I’m not comfortable comping your whole meal for something…there was no injury,” the supervisor says. “That’s why I took the kid’s meal off in good faith.”

Did they take additional motion in opposition to Texas Roadhouse?

In a follow-up video, Maya says that her mom took her little sister to the emergency room for an X-ray to be sure that she didn’t unknowingly swallow any staples.

The friends additionally contacted the Massachusetts Department of Health, which investigated the restaurant shortly after the incident, in accordance with Boston 25 News. She says she additionally deliberate to file a police report.

In a press release to Boston 25 News, a Texas Roadhouse spokesperson says, “We are aware of this situation and are actively investigating. The Health Department visited the store today, and their report states there are no signs of physical contamination in the restaurant, including the bread and kitchen areas. We take concerns like this very seriously, and our team has been in contact with the guests involved.”

Maya says that Texas Roadhouse supplied her a $70 reward card, however she refused.

How did viewers react to the incident?

One visitor who additionally dined on the identical location throughout the incident corroborates Maya’s story in a TikTookay, calling the supervisor’s habits unacceptable.

“To blatantly lie about something so serious like that is crazy and absolutely grounds for a lawsuit,” the TikToker says.

@redhotravioli @Texas Roadhouse @˗ˏˋ maya ˊˎ˗ ♬ unique sound – kayla ⚘

Other Texas Roadhouse staff guarantee Maya that the restaurant shouldn’t be “staple-free” because the supervisor urged.

“I work at Texas Roadhouse, and there are definitely staples in the restaurant,” one writes.

“I used to work at Texas Roadhouse, and yes, we had staples. In the hostess station and manager’s office,” one other says.

“Hi, former Texas Roadhouse worker here. There are DEFINITELY staples at their facility. They’re all in that office, packs and packs and packs,” a 3rd provides.

The Daily Dot reached out to Maya and Texas Roadhouse for remark.

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