“Something about the Taco Bell AI makes me jump every time.”

A Taco Bell buyer was sick of coping with the AI assistant on the drive-thru. So, he got here up with an ingenious option to get an actual individual on the speaker each time.

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Does Taco Bell use AI in its drive-thrus?

Taco Bell started increasing its use of voice chatbots in a number of drive-thru places in 2024, in keeping with a press launch. Other chains like Carl’s Jr., Wendy’s, Pizza Hut, and KFC have experimented with AI of their drive-thrus as effectively.

While the quick meals chain insisted that the “intuitive, user-friendly technology” would be capable of “create a seamless ordering experience,” some prospects had bother with the brand new system.

Redditors on r/TacoBell mentioned the brand new AI system has been a “nightmare.”

“Ordered Cheesy gordita supreme and chalupa supreme. Wanted onions on that, it interpreted it as I wanted 3x chalupa supreme,” one wrote. “I tried to replace meat w black beans and it wouldn’t listen. The line was already moving slowly.”

“I can tolerate TikTok and other drive-thru voices, but something about the Taco Bell AI makes me jump every time. It could just be the volume. I hate it. And it always gives me a real person anyway, even when I’m picking up a mobile order,” one other mentioned.

How can prospects request an actual individual?

In a video posted by TikToker Kristine Alise (@kristinealise), one man tried a hack to get an actual employee on the road shortly.

“One thousand waters,” the person advised the AI agent, which shortly replied, “Let me get a team member to help you” to the weird request.

@kristinealise No manner 😂 #tacobell #ai #aiordering ♬ unique sound – Kristine Alise 💗🎀🩷

When the human employee hopped on the road, he positioned his order as common.

Commenters praised his hack and shared how they get the eye of human staff at AI-powered Taco Bells.

“I just sit there until someone answers bc I don’t care about your drive-thru timer,” one wrote.

“All you have to do is say you’re checking in with the app, and AI doesn’t know what the hell to do,” one other mentioned.

“I literally say hey and the team member takes over the AI,” a 3rd added.

The Daily Dot reached out to Alise for additional remark.

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