A Brandy Melville buyer just lately went viral, claiming employees on the retailer pressured her to purchase a shirt with another person’s make-up on it.

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In the clip, TikTok consumer Haley Patrick (@haley.r.patrick) defined that she was back-to-school procuring when the incident occurred. Her video has racked up greater than 6.1 million views.

“Um, please listen if you shop at Brandy Melville,” she stated firstly of her video. “I’m, like, actually really embarrassed right now… I don’t even make videos like this.”

What occurred within the becoming room

Patrick defined that she went to the shop for some back-to-school procuring. She grabbed a white shirt, solely to be instructed by the employees that it had make-up stains. According to her, the employee swapped it out for a contemporary one.

But when she went to attempt on the clear shirt, she seen it already had basis stains. So, she determined to not attempt it on in any respect.

When she went to pay for the garments she needed to get, nevertheless, the employees allegedly introduced the makeup-stained shirt to the checkout, demanding she purchase it.

“I don’t have anything that can rub off on me,” she stated, clarifying that she solely had blush, mascara, and concealer on. “The stain on the shirt was clearly foundation. It was not anything that I had on.”

The state of affairs escalates

Patrick pushed again, saying she hadn’t stained the shirt. “I did not do that. I do not have makeup on that can come off like that.” But the worker insisted, asking, “Well, why didn’t you just tell me?”

Feeling humiliated, Patrick stated she gave in: “I basically was just like, okay, just let me buy the fucking shirt. So I had to put down another shirt that I wanted to get to buy that fucking shirt.”

She added that the trade made her really feel like “a thief or something, or that I did something terrible when I didn’t even do that to the shirt.”

@haley.r.patrick Sorry my voice is annoying however this really ruined my day. 🙄#fyp #fypシ #brandymelville #rant #cautious ♬ authentic sound – HP

Is this an precise Brandy Melville coverage?

It’s unclear whether or not Brandy Melville has any official guidelines about make-up stains.

However, clients have beforehand complained about gadgets arriving soiled or broken. One Yelp reviewer wrote: “Some of their clothes are dirty with makeup stains and footprints. I was going to get a tank, but good thing I checked it because there were foundation stains all over the bottom fringes.”

Other shops deal with the problem in another way. In Japan, for instance, buyers are typically given a protecting cowl to put on over their heads earlier than making an attempt on garments to forestall make-up from transferring.

The feedback on Haley’s video confirmed a divided response. Some backed her up, whereas others couldn’t consider she paid.

“Brandy Melville workers are just girls that peaked in high school and never grew out of it lmao,” one consumer wrote. Another stated, “I have literally never heard one good thing about this company lol.”

Others felt she shouldn’t have gone together with it: “Seriously?! You paid for it? WHY would you have not just walked out?” somebody requested.

Another added, “The crying with no tears.”

We’ve reached out to Haley through TikTok direct messages for additional remark.

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